Exchanges & Returns
The short version
Everything we sell is vintage and one of one. All sales are final — we don't offer refunds, and we can't exchange a piece because you changed your mind. What we do stand behind is fit and accuracy: if a piece genuinely isn't what the listing said it was, we'll make it right.
When we exchange
- Mislabeled size — the tag said one thing, the garment measures another.
- Shrinkage or undisclosed alteration — the piece was altered or shrunk in a way the listing didn't mention.
- Fit, within reason — vintage sizing is tricky; if the fit is genuinely off from what our sizing guidance led you to expect, talk to us.
Exchanges are for store credit or another piece — never cash refunds. Contact us within 7 days of delivery, item unworn, unaltered and in original condition.
What we don't exchange
- Change of mind.
- Pieces that have been worn, washed or altered after delivery.
- Wear consistent with the listing photos and condition notes — it's vintage; character is part of the deal.
How to start an exchange
WhatsApp us with your order number and the SKU (it's on the product page), plus a photo of the issue: +27 83 882 4421. We respond within the working day.
Before you buy: our sizing guide explains how vintage sizes run, and we'll measure any piece for you on request — the best exchange is the one you never need.